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Terms and Conditions

Sales and Deliveries

The experience ticket and order confirmation are always sent to the email address provided.

Responsibility for the experience ticket is transferred to you, as a consumer, the moment you receive the ticket.

When you have paid for an experience, the experience ticket is always sent to the email address provided. If you don't receive any emails, you should first check if our email has ended up in your spam or promotional email folder. If it's not there, you can contact us directly and get help.

The responsibility for the experience ticket lies with you as a consumer the moment you receive it by email, so you should check as soon as possible if the content of the email and the experience ticket matches that of the order and the order confirmation.

Prices

VAT

All Triana Es Arte prices are expressed in euros and include VAT. The exceptions are experiences that, by their content and nature, are exempt from VAT, according to the rules of the VAT Act.

Experience Gift Card

Our gift card is a gift card for a specific amount that can be used as a means of payment.

Our gift cards cannot be combined and must therefore be used individually. Please also note that discount codes cannot be used when purchasing gift cards.

We reserve the right to cancel the order if this is not fulfilled.

Typographical and pricing errors

We reserve the right to cancel the order if this is not fulfilled.

Typographic/Pricing Errors

We reserve the right to cancel the order if there are typographical or pricing errors on our website, social networks, newsletters and other email communications, and we reserve the right to cancel the order if it is a significant or obvious error.

Cancellation Policy

If you choose to cancel

If you have more than {selectedRefundTime} to enjoy the experience, you can rebook by contacting us directly. However, some experiences have special rules for changing the reservation, for example, for overnight stays and for experiences that require extended preparation time, so there may be some exceptions. This will be indicated in the Rules and Safety section of the experience product page.

If there is less than {selectedRefundTime} left for the experience, it cannot be rebooked. Keep in mind that experiences often involve preparations that involve expenses that must be covered and, therefore, you cannot get a refund for the experience.

That day: If something unexpected occurred immediately before or on the same day of the experience (for example, an illness), contact the person responsible for the experience to let them know that you will not be participating anyway. You will find the contact details on the booking confirmation. Alternatively, you can usually give your ticket to someone else.

Weather conditions

Safety and good conditions are the top priority. Therefore, the weather can sometimes make it impossible to maintain the experience. If this happens, the experience manager will contact you so that you can find a new appointment together.

If the experience manager decides to cancel

Of course, our experience manager will do everything possible to ensure that you can go out and enjoy the experience. However, unforeseen events can occur, for example, in case of illness, road conditions or the like, and there is no choice but to cancel. If this happens, the responsible person will contact you by phone or SMS and then by email.

If the person responsible for the experience decides to cancel it because there are too few people enrolled, planning errors or similar, the cancellation must be made no later than 5 days before the start of the experience. Regardless of when the cancellation occurs, alternative booking dates must be available and, if this is not the case, you have the right to have the amount of your experience reimbursed

In case of cancellation and questions about it, you can always contact us.

Security

Through Holdbar, our software provider, we use SSL, which means that your credit card information is processed in an encrypted form.

If you pay with a credit card, you're protected against misuse because you can decline a payment through your bank. In addition, there is no deductible if the credit card is misused in an online store that uses SSL. Triana Es Arte uses SSL, which means that your credit card information is processed in an encrypted form.

Liability and Insurance

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Requirements upon arrival to the experience

Please arrive at least 5 minutes before the start time of the experience. When you arrive at the experience, you should be able to document your reservation through your ticket or booking confirmation.

Personal Information

  • We record your personal information in order to be able to deliver the item to you.
  • Personal information is registered with Triana Es Arte and is stored for five years, after which the information is deleted.

When you buy an experience at Triana Es Arte, we need the following information:

  • Name.
  • Address.
  • Email address.
  • Telephone number.

We record your personal information in order to be able to deliver the item to you. We ask for your phone number so that we can offer you a good service in case something unforeseen happens when delivering your order confirmation, when sending the gift box or on the day of your experience.

Personal information is registered with Triana Es Arte and is stored for five years, after which the information is deleted. If you've used your experience in the meantime, we'll delete most of your information 30 days after the experience or redeem your experience certificate from the experience manager. In accordance with the Danish Accounting Act, we must continue to store your name and address for five years. When personal information is collected through our website, we ensure that it is always done with your express consent, so that you are informed about what information is being collected and why.

We do not store or transmit customer information in encrypted form. The information provided to Triana Es Arte is not disclosed or sold, and we do not record any sensitive personal information. As a registered customer of Triana Es Arte, you always have the right to object to the registration and you have the right to know what information is registered about you. You have these rights in accordance with the Personal Data Act and inquiries in this regard should be addressed to Triana Es Arte by email.

Your Rights

In connection with purchases, identity and transaction information is stored in accordance with current legislation at all times.

If your information is incorrect, incomplete or irrelevant, you have the right to have it corrected or deleted.

Cookies

Triana Es Arte uses cookies to optimize the website and facilitate your visit. You can delete cookies from your computer at any time.

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Record the statistics

Triana Es Arte uses registration statistics, which collect information that can provide an idea of the number of visitors we have, where they come from and what part of the website they leave. Registration statistics are only used for the purpose of optimizing Triana Es Arte